Refund policy

Cancellation, returns and refunds

Products

Made-to-order and personalised items cannot be returned or refunded. Production begins specifically for your order. This applies to custom, made-to-order and personalised items, sale items and gift cards, and is stated on the product page before you buy.

Cancelling before dispatch. You may cancel any order at any time before it is dispatched, or before production begins on a made-to-order item, for a full refund.

Damaged, defective or wrong items — 2 working days. Report these within 2 working days of delivery, with photographs, so the courier claim can be made in time. We will replace the item or refund it in full, including return postage. This applies to made-to-order items too — the exclusion above does not cover our mistakes.

All other returns — 7 days. For stock items you simply do not want, request a return within 7 days of delivery. The item must be unused, with tags, in its original packaging, with proof of purchase. Where a return is accepted we may offer store credit against a future order instead of a refund.

Return postage. We pay when the item is damaged, defective or not what you ordered. You pay when the item is simply not wanted.

Agree the return first. Contact us before sending anything back. Items posted to us without an agreed return will not be accepted.

Exchanges. The quickest route is to return the item and place a new order once the return is accepted.

Refunds. We will tell you once your return has arrived and been inspected, and whether it is approved. Approved refunds go back to the original payment method within 10 business days. If more than 15 business days have passed since approval and you have not seen it, contact us.

Contact and returns

Altavalor Business Solutions Private Limited
11th Floor, Office No. 1120, Sakar IX, Ashram Road, Ahmedabad, Gujarat 380007, India
Email: altavalor@gmail.com
Phone: +91 99741 35588
Hours: Monday to Saturday, 10:00–20:00 IST
GSTIN: 24AAZCA1078N1Z0